1. Customers can choose the services, dates and other customised requirements they wish to have over the internet or make enquiries on the phones (Domestic Helper: should there any requests of service hour extension, please inform us during the reservation);
2.

After reservation, please allow at least 3 working days before the services start. If the reservation is made on Saturdays, 5 working days will be needed.
   
1.

Staff Designation
  The Domestic Helper Service of Basic or Package Plans should be booked at least 3 days in advance and staff will be arranged by the Company.
  Domestic Helper will be attached to Monthly Service Plan; please allow at least 3 working days for replacement for a Domestic Helper if needed.
  Trial Services are offered for short-term maid, which is included in the service of domestic helper. Replacement is possible when needed.
  Cleaning Up Service includes two crew members in each task. Please make reservation at least 3 days in advance.
  Upholstery Cleaning/ Empty House Cleaning includes at least two crew members in each task and the staff will be arranged by the Company.
  The number of crew in CT Catalyst - IAQ improvmenet service and Carpet Cleaning depends on the situation and will be arranged by the Company.
2.

Confirmation on the service details with customers.
 
 
 
   
1.

Invoice and service terms and conditions will be delivered to our customers via emails or fax
2.

Please feel free to contact us should you have any enquires or questions about invoice and service terms and conditions.
3.

For customers of Carpet Cleaning and Upholstery Cleaning/ Empty House Cleaning, deposit has to be paid before the day of service. Payment will not be returned for all reasons.
   
1. Customers will receive a call from our staff to confirm the time, dates and locations prior to the start of services.
2. For services of Domestic Helper Service and Cleaning Up Service, customers will be reminded to prepare necessary cleaning tools.
   
1. Domestic Helper and Cleaning Up Helper will work as scheduled and contracted;
2.

Staff of Carpet Cleaning will work on purification and disinfection.

3. Staff of Upholstery Cleaning/ Empty House Cleaning will work on doors, windows (in a safe mode), steel bars, floor tiles, kitchen tiles, bathroom tiles, range hoods, exhaust fans, gas hobs, toilets, bathroom curtains, wash basins, mirror with drawers and other furniture that has been negotiated in advance. Customers have the obligation to check if our services are satisfied or not after it completes. Customers are recommended to give immediate comment to our helpers. The company will not bear any responsibility if customers have any additional request on the services after our helpers leave the flat.
   
1. For the Domestic Helper Service and Cleaning Up Service, payment should be made no later than the first date of the service.
2.

For Carpet Cleaning, all fees will be confirmed with customers (deposit fee is 20% of the total amount). The rest of the payment should be made on the same date when the service starts. No refunds are allowed.
3.

HK$200 should be paid as deposit once the service of Upholstery Cleaning/ Empty House Cleaning is confirmed. The rest of the payment should be paid on the same date when the service starts. Payment will not be returned for all reasons.
4. Payment Methods
  Cash
  Cheques – Payable to: Homeasy Services Limited
  Bank Transfer: BOC A/C: 012-357-1-000669-1 ；HSBC A/C：400-706131-838 (Please fax the receipt to us at 2139-3693.)
5. The receipts will be delivered by post, email or fax.
6. The service receipts will be delivered by post, email or fax.
     

A staff survey will be conducted after the services are completed to enhance our service quality.
 
 
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